•   972-278-5376 , 888-865-2465
  •  support@winrent.com

Argo Development Systems Support Department.

The ADS Support Department has over 25 combined years of experience in providing the highest level of customer support available. All support engineers are experts with all ADS applications and most are certified Microsoft application or network engineers.

Hours of support are 9:00 am to 6:00 pm Central Standard Time (CST), Monday through Friday. Calls or emails for support after 6:00 pm or on Saturday or Sunday will be handled the next business day.

ADS support plans are priced as follows:

Rent-Ware Windows

Single User, Single Site: $150.00 per Quarter or $500.00 annually
Network, Single Site:$220.00 per Quarter or $700.00 annually
Additional sites:$70.00 per Quarter or $220.00 annually
Per Minute (no contract)$3.00 with a 15 minute minimum (Credit card required)

Support is provided to customers in several different ways:

1. Telephone support - for immediate and/or major problems. (application outage, printers issues, or system access failures)

2. Instant Messaging - customers may send instant messages through ICQ, AIM or MSN Messenger.

3. Email to support@winrent.com

4. For our Rent-Ware Windows Web customers, remote access to the customer's application is used to speed problem resolution and provide application-training if needed.

5. Coming Soon Online "chat" forum.

Terms and Conditions

The following terms and conditions apply to ALL support plans.

Response Time: Our goal is to respond to support questions within one business day, and in practice our responses have generally been much faster than this. Based on number of customers in queue, we cannot promise or guarantee any specific response time.

The following terms and conditions apply all levels of Support:

Email and Telephone Support: You may request Support via instant messaging, email or telephone. In most cases telephone is the preferred method and will give you the fastest response time. If you leave a voice message, please give us your name, company name, return phone number and a short description of the reason for your call.

The following disclaimers and limitations apply to all support plans:

DISCLAIMER: We disclaim any and all warranties for all support provided under any of our support plans, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. You assume full responsibility for the implementation of any suggestions you receive from us, for the results thereof, for keeping backup copies of all programs and data, and for the safe conduct of any tests we request on your system.

LIMITATION OF LIABILITY: In no event shall we be liable, in connection with any support, software, or other materials or services offered or provided to you under any support plan, for: (a) any incidental, consequential, or punitive damages whatsoever; or (b) for any amount in excess of the most recent annual fee you have paid us for your support plan, if any, over and above the purchase or upgrade price of your software.

Support Plans Subject to Change: All terms of, rates for, and services provided under any support plan may be changed at any time by Argo Development Systems, Inc. at our sole discretion, and are not guaranteed, and any plan may be eliminated or discontinued at any time at our discretion. However, we will not discontinue or change the terms or services for support plans for which you have paid an annual fee except at renewal time, or when, in our best judgment, the new terms and services are equal to or better than the previos terms and services.

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